Happy Friday: another ‘new’ ‘Tough Crowd’ video January 13, 2012 By Kathy Shaidle “Blacks are not the most engaging customer service representatives I’ve ever met…” More from my siteAfter “Oranges”: Following John McPhee to FloridaFailed states to blame for their own miseryLots of great readingSoharwardy sure has a knack for saying the right thing